WHAT ARE YOUR SHIPPING RATES?
We have a fixed shipping rate of $5 USD to all destinations worldwide. All orders over $35 USD get the privilege of paid shipping on us. In other words, FREE SHIPPING!
HOW DOES SHIPPING WORK?
Dandy Offers™ partners with global merchants and artisans in order to provide you with amazing prices and the most popular products. This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc. via our partnership with USPS. Because we ship directly from our partners in these countries, your item may take 3-5 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way. We offer international shipping options too. No matter where you are, you can buy from us!
WHEN WILL MY ORDER SHIP?
Payment verification can take up to 3-5 days. After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 9 am PST will not be shipped out until the next business day. If you order after 9 am PST on a Friday, your order will likely be shipped out on the following Monday.
Please be advised that delivery times vary and are based off your geographical location and your proximity to the nearest sorting center in your locale. Rural addresses may run to the maximum delivery time expected.
If the item is in high demand it can take us 10-20 days to re-stock the item before shipping it out in some occasions, so please rest assured it's not uncommon for delays.
If you receive a wrong item , the item is damaged or defective, or the package is lost, contact us and we will re-send or arrange partial or full refund.
I ORDERED 2+ ITEMS BUT ONLY RECEIVED ONE... WHERE'S THE REST?
When you order multiple items at a time, they may be shipped separately as to keep the total perceived value of the order low, thus avoiding any extra duty or sales taxes added by your local Customs. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way!
WHAT IF THERE ARE MISSING PIECES OR WRONG ITEMS WHEN I RECEIVE MY ORDERS?
For missing components or wrongly shipped items, please contact us at email@example.com and quote your transaction reference number and also provide us with a proof (image file size should be below 1MB). We will be more than happy to reship you the correct item with no extra cost and we won’t even ask for the item that was wrongly sent to you back! You may keep it as a gift from us.
WHY HAVEN'T I RECEIVED AN "ORDER CONFIRMATION" EMAIL?
Most times this is because our customers have accidentally entered their email in wrong. Throughout the process we send out multiple emails, including an order confirmation and a shipping notice.
If you believe you may have entered your email wrong please contact us and we will fix it for you.
THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?
If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.
Note: if for some reason your order is never released by customs, we'll send you a replacement!
WHAT ARE YOUR PAYMENT OPTIONS?
We accept all major credit cards such as Master Card, Visa and American Express, as well as PayPal and BitPay.
HOW DO I MAKE PAYMENTS USING PAYPAL?
PayPal is the easiest way to make payments online. Once you have finished adding items to your shopping cart and are ready to complete your transaction, you may click on the “PayPal” button. You will be redirected to the PayPal website. Be sure to fill in the correct details for fast & hassle-free payment processing.
HOW DO I USE A DISCOUNT CODE?
1.Once you have finished shopping and have reviewed the "Cart" page, proceed to the "Checkout" page.
2. You will then be transferred to our Customer Information page, fill-in the corresponding information needed.
3. You will see a “Discount” field on the upper right most part of the page
4. You need to input the discount code and then click apply. You need to verify if the discount has been applied and is valid by seeing it applied on the breakdown listed.
IS ORDERING ONLINE SECURE?
Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our bookstore encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.
IS IT SAFE TO USE MY CREDIT CARD ON YOUR WEBSITE?
Yes, it is very safe. To ensure a safe payment procedure, our website uses a credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.
To make you more secure and to give you an idea of how our business is going, we have received thousands of orders via credit card gateway.
IS MY PERSONAL INFORMATION KEPT PRIVATE?
Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.
DO YOU OFFER A QUALITY GUARANTEE?
Yes. If for any reason you are unhappy with the quality of a product you purchase, you can return it to us within 30 days of purchase and receive a no hassles, 100% money back guarantee. We recommend using a registered mail service with tracking to ensure delivery as we are not liable for lost items in the mail. We do not cover return shipping fees. Before processing any return, please read our Privacy & Returns policy in full, by clicking here.
WHAT IS THE RETURN AND EXCHANGE POLICY?
Please refer to our Privacy and Return Policy page relating to returns.
Our customer service is open 24/7. We will endeavor to reply to your query as soon as possible.
HOW TO RETURN YOUR ITEM?
You may contact us at our support channel firstname.lastname@example.org for more information.
I NEED TO CANCEL OR CHANGE SOMETHING IN MY ORDER!
Changing or canceling an order is only allowed within the first 24-hours of purchasing the item/s. After 24-hours, cancellation or alterations to the order will no longer be entertained. You may contact us via email@example.com to request for cancellation.
HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?
Send us an email via firstname.lastname@example.org or the "Contact Us" page and we'll get back to you as soon as we can.